Resources

Delivery and pickup

Orders from outside the dining room: delivery, pickup and the chat with the customer.

10 guides

Accept delivery orders on your restaurant's page

Accept delivery orders on your public page with one switch: the customer enters an address and phone, and the order goes right to the kitchen. No commission.

5 min

How ordering through the public page chat works

How the qmen.us public page chat works: the customer builds the order, gives a table or address and sends it — no sign-in, no AI, with a tracking link.

5 min

The order tracking link your customer gets

Open the order tracking link and watch each item move to Ready, with no sign-in and no app — then confirm delivery by tapping I got my order.

5 min

Where delivery orders show up on the Dashboard

See where a delivery order lands on the Dashboard: it shows under Live orders with a bag icon, and the order screen has the address, phone and payment.

4 min

Accept orders for counter pickup

Create a Counter place and take pickup orders with no address: the customer orders in the chat, the kitchen gets it as usual and you call their name.

4 min

How to arrange delivery payment with the customer

Arrange delivery payment two ways: PIX before cooking, confirmed by you on the Dashboard, or cash and card machine in the delivery person's hands.

4 min

Scheduled orders: the customer picks the delivery time

Let customers schedule a delivery for later in the chat. The order waits outside the kitchen and reaches the display by itself when it's time to cook it.

4 min

Delivery fee, minimum order and couriers

Charge a fixed delivery fee, one per neighborhood or by distance, set a minimum order and send each order to your courier by WhatsApp, Telegram or email.

6 min

Using couriers in the qmen.us app

Invite couriers with a QR code or link, find profiles in the app, offer each order on the delivery board and settle up, with a delivery photo and code.

7 min

How to work as a courier in the app

Sign in with Google, install the app on your phone, turn on notifications, accept offers seeing the fee and finish each delivery with a code and a photo.

7 min

Still need help?

If the step-by-step didn't solve it, send us your question with your restaurant's name. We reply within one business day.

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