Delivery fee, minimum order and couriers

What the Delivery page controls

The Delivery page holds the rules for delivery orders placed through your page's chat: the lowest item total you deliver, the fee the customer pays and the area you cover. The fee can be free, fixed, by neighborhood — you list the neighborhoods with a fee for each, and anything off the list isn't delivered — or by distance, with bands such as up to 3 km for R$ 5,00. By distance, the last band is the edge of your delivery area.

The chat applies all of this by itself. If the cart is under the minimum, it says how much is missing. After the address, it asks for the neighborhood or the location and shows the fee and the new total before payment, so a PIX already includes delivery. For pay on delivery, it asks whether the customer needs change. The same page keeps your couriers, who get each order by WhatsApp, Telegram or email, with no sign-in and no app.

Why set up delivery in qmen.us

• The customer knows the total before paying. The fee shows up in the chat with the new total, and the PIX already includes it. No more "I forgot to mention delivery" after the money has arrived.
• Tiny orders don't turn into trips. With a minimum order, the chat holds the order and shows what's missing, instead of you calling the customer to explain.
• Out of the area, the chat says so right away. A neighborhood that isn't on the list, or an address past the last band, gets a "we don't deliver to that address", and the customer can still choose to eat at the restaurant.
• The courier gets everything at once. Address, map link, phone, items, amount to collect and change go in one message — nobody copies addresses from the Dashboard into WhatsApp.
• Still free, still no commission. qmen.us charges nothing per order and keeps no part of the fee: the delivery money is yours, and it never passes through us.

How to set up delivery in 8 steps

Eight steps: six for the setup, which you do once, and two that repeat for every order that goes out the door.

1. Open the Delivery page

   On the Dashboard, tap the Delivery card — it shows up when Accept home delivery orders is on in Settings. You can also get there through the Delivery fee, minimum order and couriers link, right below that switch. If delivery is off, the page says so and offers a Turn them on in Settings shortcut.

2. Set the minimum order

   In Minimum order, type the lowest item total worth the trip; the delivery fee doesn't count toward it. Leave it empty for no minimum. Below it, the chat answers something like The minimum order for delivery is R$ 30,00. You're R$ 8,00 short. and offers + Add more or I'm at the restaurant.

3. Choose how to charge the fee

   Under Delivery fee, pick one of four options. Free charges nothing, and the chat doesn't mention a fee. Fixed fee asks for the Fee amount, the same for every address. By neighborhood and By distance have their own steps below. Whatever you choose, tap Save at the bottom of the page.

4. Build the neighborhood list

   With By neighborhood, write each Neighborhood and its Fee; Add neighborhood opens another row, and the ✕ removes one. In the chat, after the address, the customer taps their neighborhood on a list that already shows the price. Tapping Another neighborhood gets a "we don't deliver there": a neighborhood off the list is outside the delivery area.

5. Or charge by distance

   With By distance, create bands: Up to 3 km, fee R$ 5,00; up to 6 km, R$ 8,00 — Add band opens another. The largest distance is the edge of your delivery area. Distance is a straight line from the restaurant's pin, so first set the Location in Settings. In the chat, the customer taps Share location or Type the address, which we look up on the map.

   Tip: A straight line is always a bit shorter than the route through the streets. If your courier usually takes the long way around, make the bands a little shorter.

6. Add your couriers

   On the Delivery page, tap Couriers and then Add courier. Fill in the Name and at least one contact: WhatsApp (with the country code), Email or Telegram (the username, without @). Someone who isn't working today gets Active turned off and leaves the sending list without losing their details. Couriers need no account and no app.

7. Send the order to a courier

   Open the delivery order on the Dashboard. The Send to a courier card lists the active couriers with WhatsApp, Telegram and Email buttons, and each one opens a ready message: customer, phone, address, neighborhood, map link, items, amount to collect and change (or Already paid) and a private link. Telegram opens its share screen, where you pick the contact. See the message holds Copy message. Once sent, the order shows With João since 20:14, and the customer's tracking page shows Out for delivery with João and the delivery fee.

8. The courier taps Delivered

   The link opens the courier's page on their phone: the address with Maps and Waze buttons, Call and WhatsApp for the customer, the amount under Collect on delivery with the change to bring — or Already paid. Don't collect anything. — and the items. At the door, they tap the big Delivered button, and the order is closed on the Dashboard, the kitchen display and the customer's screen. Cash taken at the door you record later with Mark as paid.

Frequently asked questions

Glossary

Delivery fee

What the customer pays for delivery, set on the Delivery page: free, fixed, by neighborhood or by distance. The chat shows the fee and the new total before payment.

Minimum order

The lowest item total accepted for a delivery order, not counting the fee. Below it, the chat says how much is missing.

Courier

Whoever takes the order to the customer. You add their name and WhatsApp, email or Telegram, and they get a message with a private link, no sign-in.

Delivery address

The text the customer types in the chat (street, number, neighborhood, landmark). Without it the order isn't placed, and it becomes the Delivery label in place of the Table.

Pay on delivery

A Settings switch that lets the customer pay the delivery person on arrival — cash, card machine, whatever the restaurant accepts.

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