Where delivery orders show up on the Dashboard

What an order without a table really is

A delivery order on the Dashboard is, at heart, an order without a table. Every order here is tied to a place: the table the waiter opened or the one the guest scanned with the table QR code. When the customer orders from the restaurant's public page and gives an address, there's no table to tie it to — so we swap the table number for the Delivery label.

It has a cousin: an order that started in the chat and hasn't picked a destination yet. That one shows as Via chat. Both travel the same path as always — the same list on the Dashboard, the same queue in the kitchen, the same waiter app — and the only difference is what's written in the corner where Table 7 would normally go.

Why it's worth understanding this label

• You won't lose the order among the table orders. Since everything lands on one list, in order of arrival and updating by itself, there's no hidden screen to keep checking now and then. The bag stands out among the numbers.
• The address stays with whoever needs it. The kitchen sees food, the Dashboard sees the customer. The address and phone number appear on the order screen, not on the display or the printed ticket — which stays lean and quick to read at the station.
• Delivery doesn't take up a table. The occupied tables KPI keeps counting only the dining room, so the number at the top of the Dashboard keeps telling the truth about how many tables you have free right now.
• The order is yours, not a marketplace's. qmen.us is free for the restaurant, with no commission per order, and doesn't touch the money: when there's PIX, the customer pays straight into the restaurant's key.

How to follow a delivery order on the Dashboard in 7 steps

Seven steps: three to find and open the order, two to know what the kitchen and the waiter see, and two to wrap up the day properly.

1. Open the Dashboard and look at Live orders

   qmen.us runs in the browser, there's no app in any store: go to the site and open the restaurant's Dashboard. On the left is the Live orders block, which lists the orders in progress and updates by itself — no need to hit F5. Table orders and delivery orders sit there together, newest first.

2. Spot delivery by the bag icon

   In place of the little square with the table number, a delivery order shows a takeout bag icon; its alt text is Delivery. Next to it come the items, the quantity, the total in R$ 42,00, how long ago the order came in and the status tag: Ordered, Preparing, Ready or Served.

   Tip: If the customer started in the chat and hasn't said where it's going yet, the order shows as Via chat — same place, same list, just no destination yet.

3. Tap the order to see the address and phone

   Clicking the order opens its screen. At the top it says Delivery and, right below, the line with Delivery: and the address the customer typed in the chat, Phone: and the number they left, and the payment method — PIX or on delivery. Further down is the item list, with each item's note, and the total.

4. See how the kitchen gets this order

   On the kitchen display, the card shows Delivery where the table number usually goes, in the same queue as the others and with the same ORDER READY? button. The address isn't sent to the display: whoever's cooking doesn't need it. If the station has a printer, the ticket also prints with Delivery in place of the table.

5. Find the same order on the waiter screen

   The delivery order also shows under Active orders in the waiter app, with a little chat bubble in place of the number and the Delivery label. The order is signed by Service, the virtual waiter we use to mark orders placed by the customer themselves — no real waiter has to write anything down.

6. Close the bill and mark it paid

   On the order screen there's Close bill, which locks out new items, and Mark as paid, which stamps the Paid tag and adds the amount to Revenue today on the Dashboard. The Free table button doesn't appear here, and that's on purpose: delivery doesn't take up any table, so there's nothing to free.

7. Know where an order held for PIX sits

   If the customer chose to pay by PIX up front, the order doesn't go into Live orders: it stays a Draft in the Payments to confirm block, at the top of the Dashboard, with the amount, name, address and how long ago it arrived. It only moves down to the live list and the kitchen after your Confirm payment.

Frequently asked questions

Glossary

Live orders

The Dashboard card that lists orders in progress, one per line, and updates by itself with every change in the restaurant.

Delivery

The place label an order gets when the customer picks At home and enters an address. It shows where Table 5 would normally appear.

Via chat

The label on an order the customer started in the chat before saying where it should go — no table and no address until they finish.

Service

The name shown as the one in charge of orders placed by guests themselves. It's a system waiter, created automatically, just to keep those orders apart from the ones your team entered.

Payments to confirm

The Dashboard section listing orders with a reported PIX, waiting for you to check your account and either confirm or reject.

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