How to work as a courier in the app

How the courier app works

The app lives at /entregador/ and runs in your phone's browser. You sign in with your Google account and work for the restaurants that accepted you: each sends offers, and you choose which to accept.

You work independently. You choose your hours and your restaurants, and qmen.us is a platform that connects couriers and restaurants: it is not your employer. The restaurant pays you directly, at the fee you agreed. Restaurant owners have their own guide for owners with the other side. The full terms and privacy notice are at /entregador/termos/.

Why use the app

• You see the fee before you accept. The offer shows what you get for the delivery.
• Declining has no consequence. Accept only what suits you.
• You run your own schedule. Availability is yours, restaurant by restaurant.
• Everything on one screen. Steps, code, photo, payment at the door and problems are all in the app.
• A clear closeout. You see what you pass on to the restaurant and what it owes you.

How to work in the app in 8 steps

You do the first three steps once. The rest repeat with every delivery.

1. Sign in and accept the invite

   Open /entregador/ and tap Sign in with Google. If a restaurant invited you, open their link or scan their QR code and tap Accept invite. If nobody has, create your profile with your city and how you deliver, to appear to restaurants in your city. The connection only starts when both sides accept. If you're listed in the directory and change your city or area in your profile, your listing goes back for qmen.us staff review and is out of the directory until then. You get a notification when a restaurant answers your application, and when qmen.us staff approve or refuse your directory listing.

2. Install the app on your phone

   On Android, open the browser menu and tap Install app. On iPhone, open the site in Safari, tap Share and then Add to Home Screen. After that, always open it from the icon. On iPhone, notifications only work from the installed app.

3. Turn on notifications and go available

   Tap Turn on notifications to hear about offers while your phone is locked. Under Your availability, switch on each restaurant you want offers from. Availability switches off by itself after 12 hours, so turn it on again when your shift starts. While the app is open, it plays an alert and vibrates when there's an offer, and repeats while the offer waits. For sound to work, tap the page once: a box asks for this, with the Turn on sound button. On other screens of the app, a banner tells you about the offer. With the phone locked, the notification is what alerts you.

4. Accept or decline the offer

   The offer shows the order, the distance and You get the agreed fee. Tap Accept or Decline. Declining has no consequence at all. An offer waits 3 minutes, with a countdown on the card. If time runs out, it goes back to the restaurant. Letting it expire, like declining, doesn't change your score and brings no penalty. When the terms change, the app shows the new version, and you must accept it to take new offers. Without accepting, you can still decline offers and finish a delivery in progress.

5. Follow the delivery steps

   Tap I've picked it up when you have the order, then I've arrived when you reach the address, and finish the delivery. The customer and the restaurant follow every step. If the restaurant sends a route with several orders, it opens in Google Maps.

6. Finish with the code, photo and payment

   Choose Handed over in person or Left at the location. If the restaurant uses a code, ask the customer for the 4 digits. If it asks for a photo, photograph the package and the spot, with no people. If there is something to collect at the door, record how the customer paid: Cash or another way, directly to the restaurant. Where the restaurant uses Mercado Pago, tap Show the customer a Pix.

7. Report it when you can't deliver

   Tap I couldn't deliver and pick the reason: customer not there, customer refused, wrong address or another reason. You can add a note. The restaurant decides what to do, and if the customer turns up you can still finish the delivery.

8. Check the closeout

   On the Closeout screen, see by restaurant the deliveries, the cash you are holding and the agreed fees. qmen.us only keeps the record: you and the restaurant settle directly, and whoever owes passes it on to whoever is owed. A trip with no delivery shows there as waiting, and the restaurant decides whether to pay the fee. In History, each delivery shows its fee, and Last 30 days gives the total per restaurant, including trips with no delivery the restaurant chose to pay. These are agreed amounts, and the restaurant pays you directly. To report a problem with a restaurant, tap Report a problem with this restaurant on the Closeout screen and choose Didn't pay what was agreed, Disrespect or harassment, Asked for something unsafe or Another problem. You can also report a restaurant you've stopped working with, if you made deliveries for it. A person at qmen.us reads each report and can contact the restaurant, and you get a notification when it has been reviewed. qmen.us can't collect money for you.

Frequently asked questions

Glossary

Courier

Whoever takes the order to the customer. You add their name and WhatsApp, email or Telegram, and they get a message with a private link, no sign-in.

Pay on delivery

A Settings switch that lets the customer pay the delivery person on arrival — cash, card machine, whatever the restaurant accepts.

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