Accept delivery orders on your restaurant's page

What an order from the public page is

A delivery order in qmen.us is the same chat used at the table, just without a table. Whoever opens your public page sees the Order online button, fills the cart from the menu and, at the end, answers whether they're at the restaurant or at home. If they pick At home, they type an address and phone number, and that's what turns a regular order into one that goes out the door.

It's optional and depends on just one thing: the self-ordering chat has to be on. Delivery is a sub-option of it, an indented switch right below it in Settings — when it's on, the question shows up in the chat; when it's off, the customer can only order by giving a table. Variable-price items, the ones weighed on the scale, are left out of this menu, because nobody weighs a kilo of feijoada over the phone.

Why it's worth taking orders from home on your own page

• It's your phone line, without the call. Instead of writing an address on paper in the middle of the noise, the customer types it all — street, number, landmark — and the text arrives written out on the order screen, with no "was it 42 or 45?".
• The order joins the same queue as always. No second screen and no marketplace tablet: the delivery becomes a card in the kitchen, next to the dining room orders, and prints at the station just the same.
• The customer is yours. The page is your restaurant's, the address is qmen.us/your-code and the phone number stays with you. It's not a marketplace: nobody steps in to sell the restaurant next door.
• No percentage taken. qmen.us is free for the restaurant and charges no commission per order. The money doesn't go through us either — PIX goes straight to your key, or the delivery person collects at the door.
• You switch it off whenever you want. No driver, pouring rain, the kitchen is swamped: one switch and one Save stop offering the option, without touching anything else.

How to accept delivery orders in 7 steps

Seven steps: two to turn it on, one to sort out payment, and four to see how the order arrives.

1. Turn on chat ordering

   Delivery lives inside self-ordering, so start there. In Settings, turn on Self-ordering with the virtual waiter (chat). That's the switch that makes the Order online button appear at the top of your public page — without it, the customer can only browse the menu and call you.

2. Turn on home delivery and save

   As soon as the chat is on, an indented block opens right below. In it is Accept home delivery orders: leave it on and scroll to the bottom of the page to tap Save. With it off, the chat doesn't even ask where the person is — it treats every order as a dining room order and asks for the table number.

   Tip: This switch is your quick off button: on a packed Saturday, turn it off and save. Anyone already in the middle of the chat finishes; the next ones only see the dine-in option.

3. Decide how the customer pays

   Inside the delivery block are the two payment options: PIX payment, which asks for your PIX key, and Pay on delivery, where the delivery person collects at the door. qmen.us doesn't process money — PIX, Brazil's instant payment system, goes straight to your key. With neither one on, the chat doesn't mention payment and the arrangement is up to you.

4. Check your public page

   Open your restaurant's address on your phone, in the format qmen.us/your-code. The Order online button should be there, under the restaurant's name. Tap it: the conversation opens in a panel over the page itself. That's exactly the path your customer will take — it's worth testing with a fake order before you spread the word.

5. See what the chat asks

   After filling the cart and tapping Finish order, the customer answers one question at a time: Are you here at the restaurant or at home?, and choosing At home brings up the delivery address (street, number, neighborhood, landmark), the name and a contact phone number. A blank address doesn't get through: the chat asks again.

6. Get the order on the Dashboard and in the kitchen

   While the customer answers, the kitchen already shows the order faded, with the notice Guest hasn't finished ordering yet — if they give up, the card disappears by itself after 15 minutes. Once the order is finished, the card turns solid, with the Delivery label in place of the table, and on the Dashboard it shows under Live orders with a bag icon. The person in charge is listed as Service.

7. Arrange the delivery using the phone they left

   Open the order on the Dashboard: the address and phone number are right below the title, ready to copy. From there on it's your usual operation — the kitchen prepares it, marks it Ready and someone takes it out. The delivery fee, the minimum order and sending the order to a courier in a ready message live on the Delivery page, explained in delivery fee, minimum order and couriers.

Frequently asked questions

Glossary

Accept home delivery orders

The Settings switch that turns on delivery. It sits indented under the chat option and only shows when the chat is on.

At home

The answer the customer picks in the chat when they're not in the dining room. It's what makes the system ask for an address instead of a table number.

Order online

The button that shows at the top of your public page when the chat is on. It opens the ordering chat right there, without leaving the page.

Delivery address

The text the customer types in the chat (street, number, neighborhood, landmark). Without it the order isn't placed, and it becomes the Delivery label in place of the Table.

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