The thumbs up per dish and what it tells the owner

What the thumbs up per dish is

The thumbs up per dish is the rating's first screen: the list of that order's items, each with two buttons, Liked it and Didn't like it. There's no 1-to-5 scale per item, no text field, nothing required. The guest taps whatever they like and skips the rest, while a counter at the top keeps track of how many dishes they've rated.

Each tap becomes a record tied to that order item, with the dish name copied at the moment it's sent. If you rename the item on the menu next week, the old rating still shows the name the guest saw on their plate. A cancelled item doesn't even make the list, and a custom item shows up with the text the waiter typed on the tab.

Why two buttons instead of stars on each item

• A tap is cheap, a score is expensive. Someone who just ate is getting up, phone in one hand and the bill on their mind. Two buttons they'll press; five stars per dish and they close the page. Choosing thumbs, not stars, is what keeps the answers coming.
• The stars praise the evening, the thumbs point to the dish. Four stars don't say whether the problem was the fries or the wait. The thumbs say exactly which item made the guest shake their head, and that's the level where you can change something in the kitchen.
• Skipping is allowed, and that cleans up the data. Nobody has to give an opinion on the Coca-Cola. When the guest marks only what they really felt, what reaches you carries weight: it's an opinion, not a form being filled in.
• The dish name stays frozen. Changing the price, renaming or removing the item from the menu doesn't rewrite history. What was recorded is what was on the plate that day.
• It runs in the browser, no account and no app. The guest comes in through the table QR code, rates and leaves. Nothing to install, nothing to sign up for, and qmen.us stays free for the restaurant, with no commission per order.

How the guest rates each item, from invitation to send

Six steps: three on the guest's side at the table, one for the order score, one for sending and one for what reaches you.

1. Wait for the order to be Served

   The invitation only appears once that table's order is Served and hasn't been rated yet. Then the table page shows a How was it? card, with the line Takes 30 seconds. The owner reads everything., tags with the names of what was ordered and the Rate your order button. Once the rating is sent, the card disappears: it's one rating per order.

2. Tap the thumb on each dish

   The screen opens with the title What was worth it? and the instruction Give each dish a thumbs up or down. Skip any you want. Each dish becomes a card with the name, the quantity and the line amount, like 2× · R$ 42,00, and two buttons: Liked it and Didn't like it. At the top, a small bar counts how many of the dishes have been rated.

   Tip: Tapping the same button again clears that dish. Nothing is required: they can rate a single item and move on.

3. Drop in a photo, if they feel like it

   Under each dish there's Add photo. The guest picks the image from the camera or the gallery and the label changes to Photo selected; on a dish that already had a photo, the button changes to Change photo. It's optional and independent of the thumbs: they can send a photo without giving an opinion, and give an opinion without a photo.

4. Continue to the order score

   The Continue button leads to the second screen, the one for the whole order: 1 to 5 stars with a caption from Poor to Excellent, quick tags like Hot food and Slow, a Public comment and a Private note to the owner. The star is the only required part: without it, the send button stays off.

5. See what happens on send

   With Send rating, everything is saved at once: the thumbs, the photos, the score, the tags and the note. The final screen says Thanks!. If the score was 3 or less, it also tells the guest the owner has just been alerted, while they're still at the restaurant.

6. Look at what reaches your side

   On the Dashboard, the Ratings to check block lists the private notes you haven't seen yet, with the score, the order name, the time and the View order and Got it buttons. The note doesn't show on the menu and doesn't affect the score. The thumbs are stored with that order's rating, dish by dish.

Frequently asked questions

Glossary

Table

Each spot in the dining room registered in the system, with its own QR code for opening orders.

Table QR code

The code printed on the table that guests scan with their phone, no sign-in needed.

Served

The order's status once every item has been served; the bill can still stay open.

Custom item

An item the waiter types in on the spot, picking its prep station by hand.

Dashboard

The owner's screen, at qmen.us/restaurante/painel/, with active orders, occupied tables, today's revenue and a shortcut to Settings.

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