How guests rate their order at the table

What happens when the order is Served

The order rating is a short, two-screen flow that lives inside the table page itself — the same one the guest opened from the table QR code to follow their order as it's prepared. The invitation appears on its own when the order is Served and hasn't been rated yet, and each order takes just one rating.

There's no sign-up, no password and no app to download: it all runs in the browser, and a guest without an account rates it just the same. Their answers split into two very different things: the public comment, written for whoever orders after them, and the private note to the owner, which is stored separately, never goes into any public list and doesn't affect the score. If the score is 3 stars or less, the Dashboard is alerted right away, while the guest is still sitting at the table.

Why ask while they're still at the table

• It arrives at the right moment. The invitation catches the guest seated, with the dish still in front of them, instead of an email two days later asking for a score.
• You learn about the dish, not just the restaurant. The thumbs up is per item, with name, quantity and line amount, so you can see the problem was one specific dish and not the whole service.
• Harsh criticism comes in private. The private note to the owner exists to capture what nobody would write in public, and it never shows in a public list or changes the score.
• A low score becomes an alert, not a loss. With 3 stars or less the Dashboard is alerted right away, and there's still time to replace a dish or go have a word with the guest before they leave.
• It's short enough to actually get answered. There are two required taps: the star and Send rating. Thumbs up, photo, tag and text are all optional.

The order rating step by step, screen by screen

Eight stops: the invitation at the table, the two screens the guest fills in and what's left for you on the Dashboard.

1. The invitation appears on its own on the table page

   While the order is Preparing, the table page only shows its progress. When it moves to Served, a How was it? card comes in, with the line Takes 30 seconds. The owner reads everything., the names of that order's dishes as tags and the Rate your order button. If that order has already been rated, the card doesn't appear.

2. Thumbs up on each dish, none required

   The first screen asks What was worth it? and lists one card per dish, with name, quantity and line amount, like R$ 42,00. Each one has a thumbs up and a thumbs down, and tapping the same thumb again clears it. A small bar at the top counts how many dishes they've answered. Nothing is required: they can skip it all and tap Continue.

   Tip: A custom item shows up in the list just like menu items: the name the waiter typed on the spot is the name the guest sees.

3. A photo of the dish, if they want to send one

   Under each dish there's Add photo. The guest picks the image on their phone and the card shows Photo selected; someone who already sent one sees Change photo and can replace it. The image is shrunk and converted to WebP on upload, and it stays tied to that dish in that order.

4. The 1-to-5-star score, the only required part

   The second screen asks about the restaurant by name and opens with five stars. As the guest taps, a caption appears: Poor, Fair, OK, Good or Excellent. The send button stays off until a star is tapped, and anyone who tries without a score sees Tap the stars to give your score.

5. Seven quick tags to check without writing

   Below the stars are seven ready-made tags: Hot food, Fast service, Nice atmosphere, Fair price, Slow, Noisy and Small portion. They check as many as they like, or none. They're the same seven at every restaurant; you can't create new tags.

6. Public comment and private note to the owner

   Next come two fields, both optional and capped at 600 characters. The Public comment is what they write with whoever orders after them in mind. Below it, in a block with a padlock, is the Private note to the owner, and the screen itself explains the deal: it doesn't go public, it doesn't change the score and, if the score is 3 or less, it reaches the owner right away.

7. One tap on Send rating wraps it all up

   With a score given, Send rating turns on. One tap saves everything together — thumbs up, photos, stars, tags, comment and note — and the Thanks! screen comes in. If the score was 3 or less, it tells the guest the owner has just been alerted. From there they go on to See it on the restaurant page or Back to the table.

8. What's left for you on the Dashboard

   The private note lands in the Ratings to check block on the Dashboard, with the score, the order name, how long ago it arrived and the text in quotes. Each line has View order, which opens the full order, and Got it, which takes the alert off the list. The block's label repeats the rule: a private note from the guest, not shown on the menu.

Frequently asked questions

Glossary

Rate your order

The button on the How was it? card, which shows on the table page once the order is Served and opens the two rating screens.

Thumbs up

The thumbs up or thumbs down a guest gives each dish in the order. It's optional, and tapping again clears it.

Public comment

Free text of up to 600 characters that guests write for whoever orders next; it keeps the rater's name when they're signed in.

Private note to the owner

The private field on the second rating screen. It isn't public and doesn't affect the score; it only ever shows up on the owner's Dashboard.

Ratings to check

The section of the owner's Dashboard where private notes with a low score land, with the order, the score, the time and the View order and Got it buttons.

Served

The order's status once every item has been served; the bill can still stay open.

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