Ordering without a table: order from the restaurant's page

What ordering through the public page chat is

An order without a table is one the customer puts together in the chat on your public page, without scanning a table QR code and without creating an account. They tap Order online, pick items from the menu, and only then does the chat ask where it's all going: to a table in the dining room or to a delivery address. All in the browser, with no app-store download.

Under the hood, a Draft is created the moment they tap Finish order — it already shows, faded, on the kitchen display, with a note that the customer hasn't finished yet. Once the questions are done, that draft becomes a real order, signed by the virtual waiter Service, with Delivery or Table 5 where the kitchen always looks.

Why open ordering to people who aren't at a table

• Nobody has to be seated to order. A customer who found your restaurant on Google, on the map or through a friend's link can order on the same page where they read the menu, without waiting for someone to put a QR code in their hand.
• The order reaches the kitchen the usual way. It's the same card, with the same items and notes. Only the place label changes: Delivery, when there's an address, or the table the customer picked from the list.
• Customers track it themselves. The token link shows Preparing and Ready in real time, and a discreet bubble follows them around the site. That's one less question at the counter and one less phone call to the kitchen.
• You decide how open you want to be. Dine-in only, dine-in plus delivery, with PIX, with pay on delivery: each piece is a switch in Settings, and the chat disappears from the page the day you turn it off.
• It's yours, with no commission. qmen.us is free for the restaurant and doesn't keep a cent of the order. The page is yours and PIX is arranged directly between customer and restaurant — no marketplace-style middleman.

How to place an order without a table in 7 steps

Seven steps: one for you, to turn on the chat, and six for the customer, from the first tap to the tracking link.

1. Turn on the chat in Settings

   Without this the button doesn't even show up. In Settings, turn on Self-ordering with the virtual waiter (chat). Right below it is the child switch Accept home delivery orders: on, the chat offers dine-in and delivery; off, it only works with tables. Save and open your public page to check.

2. Tap Order online

   On the restaurant's page, the Order online button sits right below the restaurant's name and address. It opens a Place an order panel on top of the menu, without taking the customer off the page — they can close it and go back to reading the menu. On a phone with JavaScript blocked, the same link leads to the full chat page.

3. Build the order by tapping items

   The chat shows your menu's categories and the customer taps what they want. A bar appears at the bottom with the quantity and the total, like R$ 42,00. Opening that bar, they adjust each line with + and −, or tap Remove. When everything looks right, the button is Finish order.

4. Say whether you're in the dining room or at home

   The chat replies that it has the order and asks: Are you here at the restaurant or at home?. With I'm at the restaurant, if the restaurant has several active tables it lists them to choose from; with just one, it asks for the number to be typed in. With At home, it asks for the address with street, number, neighborhood and a landmark.

5. Leave your name and phone number

   Two short questions come next: your name and a contact phone number. The name becomes the order's title on the kitchen card and at the top of the tracking page, which helps when three orders come in at once. The phone number is the restaurant's way to reach the person if a detail of the address is missing.

6. Choose how to pay (delivery only)

   A table order doesn't ask any of this: you pay in person, as always. A delivery order shows what you turned on in Settings — Pay now via PIX or Pay when it arrives. PIX holds the order at Awaiting payment until you tap Confirm payment on the Dashboard; paying on arrival sends it straight to the kitchen.

   Tip: qmen.us doesn't process money. The PIX key shown in the chat is yours and the money lands in your account — we only alert the kitchen after you confirm you've received it.

7. Track it with the token link

   At the end, the chat offers Track order. The screen opens with no sign-in and shows the Ordered, Preparing, Ready and Served track, with the estimated time and each item's status. It updates by itself, and when it turns Ready the I got my order button appears. A Your order bubble also follows the customer around the other pages for up to six hours.

Frequently asked questions

Glossary

Draft

An order's first status, while the waiter is still putting the list together and nothing has gone to the kitchen yet.

Tracking link

The address with a token that the customer gets at the end of the chat. It opens the Track your order screen without signing in and doesn't allow any change to the order.

Service

The name shown as the one in charge of orders placed by guests themselves. It's a system waiter, created automatically, just to keep those orders apart from the ones your team entered.

Delivery

The place label an order gets when the customer picks At home and enters an address. It shows where Table 5 would normally appear.

Awaiting payment

The status of a delivery order paid by PIX. It waits for you to tap Confirm payment on the Dashboard before it goes to the kitchen.

Related resources