What guest data qmen.us stores

What's stored on each order path

Guest data in qmen.us changes with the path. Whoever scans the table QR code doesn't sign in, doesn't give a name and doesn't leave a phone number: the order belongs to the table, not to a person. A customer ordering delivery has to say where they live and give a contact number, because nobody can deliver without that — and that's what gets saved on the order.

On a delivery order, the courier may take a photo of where they left it. The customer and the restaurant can see the photo, and qmen.us staff can see it when there's a report. Location and camera data are removed, and it's deleted after 90 days, or when a dispute ends, up to one year at most. If the courier allows it, the customer sees the courier's position only when the courier is on the way to them, and it isn't stored as a history.

An actual account, with name, email and photo, only exists for those who sign in with Google, and that's optional. That guest gets a history of the tables they've sat at. Ratings have a rule of their own: the public comment belongs to the restaurant, but the private note sits in a separate table, doesn't appear anywhere public and doesn't change the score.

Why asking for the minimum is a product decision

• Sign-ups stall orders. Requiring an account to see the menu or follow an order cuts usage at the table. With no sign-in, the guest points the camera and they're in.
• Data that doesn't exist can't leak. We don't store the name or phone number of people eating in the dining room, because the service works without them. For delivery, we store the address and phone number because delivery can't happen without them.
• The guest belongs to the restaurant. qmen.us isn't a marketplace and doesn't use your customer base to promote the restaurant next door. There's no fight over the guest: they came to your page.
• Harsh criticism needs a safe channel. The private note exists to receive what nobody would write in public. That's why it lives apart from the public comment and never goes into an open list.

How to know and control what's stored

Four quick checks, all from inside the Dashboard or the public page itself.

1. See the table path, which asks for nothing

   Open your public page and scan a table's QR code as if you were a guest. You can follow the whole order without giving a name, phone number or email. What's identified there is the table, not the person.

2. Check what delivery asks for

   With delivery turned on, the chat asks for the address, the name and a phone number. Open a delivery order on the Dashboard: the address and phone number appear right below the title, ready to copy. That's the contact data stored on the order.

3. Understand what a Google account brings

   Whoever signs in with Google shares their name, email and profile photo — the password stays with Google and never passes through us. That guest then has a history of the tables they've sat at. Those who don't sign in use everything the same way, they just don't keep a history.

4. Check how ratings are kept apart

   On the Dashboard, the Ratings to check block shows the private note with the score and the order. Notice that it doesn't appear anywhere on the public page: it's the same rule the screen promises the guest while they're writing.

   Tip: It's worth repeating this to your team: the private note doesn't change the score and doesn't become a public reply. Break that promise once and nobody will write anything honest again.

5. Export or delete when you need to

   The data belongs to the restaurant: in Reports you download the history as CSV, and in Settings, in the Danger zone, you can transfer the restaurant to another account or delete everything. Deletion can't be undone.

Frequently asked questions

Glossary

Table QR code

The code printed on the table that guests scan with their phone, no sign-in needed.

Table

Each spot in the dining room registered in the system, with its own QR code for opening orders.

Public page

The page at qmen.us/your-code where guests see your menu, phone numbers, address and opening hours.

Dashboard

The owner's screen, at qmen.us/restaurante/painel/, with active orders, occupied tables, today's revenue and a shortcut to Settings.

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